Low Lay Hiang

Resume

As it stood in February 2020.

Education

  1. May 2010

    Nanyang Technological University

    Bachelor of Fine Arts (Honors) in Visual Communication

  2. Jul 2004

    Singapore Polytechnic

    Diploma in Multimedia Technology

Professional Experience

  1. Apr 2016 – Feb 2020

    Paktor Pte Ltd

    Head of Design

    As a lead product designer my key responsibilities include:

    • Iterating features in an agile manner aligning to our quarterly business goals
    • Prioritising features to make a significant impact on revenue, DAU and MAU
    • Present design solutions through UX and UI after conducting user and market research
    • Identify features that require experimentations with the data team and propose variant designs
    • Conduct overseas user interviews and testings
    • Work out essential metrics for a feature to be successful

    I need to collaborate with other stakeholders in the company:

    • Working closely with product managers to tailor different user journeys between our male and female users
    • Communicate with product team through daily product standups and feature calls to sync up on ideas and technical feasibility
    • Conduct feature walk-thru with stakeholders like marketing and customer service team
    • Collaborate with visual designers to work out graphics and animations needed in the app
    • Ensure the design is accurately delivered with Quality Assurance team

    As a managerial role, I lead the Design team which consist of product and visual designers:

    • Prioritising their tasks for the weekly sprint
    • Brainstorming ideas and directions for app store optimisation and digital advertising
    • Approvals for designs
    • Periodically conduct show-and-tell sessions to share what are the industry design trends
  2. Jan 2013 – Oct 2015

    GOODSTUPH Private Limited

    Art Director

    My key responsibilities include:

    • Conceptualising and executing creative briefs
    • Create pre-production mood boards for shoots
    • Cast talents to work with, for example, illustrators, photographers, videographers, programmers and product designers
    • Art directs photo and video shoots
    • Establish brand tonality through social media contents and microsites
    • Design visuals and renders for on-ground activations
    • Design and produce event invites, direct mailers, collaterals and take-away gifts
    • Ideate and design merchandises and packaging for The Damn Good Shop
    • Leads the creative team

    Brands that I’ve worked with: Balvenie, Castlery, Electrolux, Hewlett Packard, Glenfiddich, Monkey Shoulder, Reyka, Sailor Jerry, Sephora, Spa Esprit, The Straits Times, The Damn Good Shop and UOB.

  3. Jun 2010 – Jun 2012

    First Food Industries Pte Ltd

    Visual Designer

    My key responsibilities include:

    • Reinforce corporate branding
    • Revamp older packaging design
    • Design and conceptualise new product packaging
    • Revamp Glico gift packs annually
    • Photograph and document products for the company website
    • Design catalogue for the marketing team
    • Maintain and update website
    • Liaise production with printers
  4. Jul 2004 – Jun 2006

    Alexander Forbes (Singapore) Pte Ltd

    Visual Designer

    My key responsibilities include:

    • To reinforce and standardise corporate branding across the Asia Pacific region
    • Coordinate and adapt global materials for Asia Pacific markets through corporate brochures, advertisements and training materials
  5. Jan 2004 – May 2004

    Pixal Pacific Pte Ltd

    Intern as Visual Designer

    Layout and design chapters for Chinese idiom comic books for publications.

Participations

  1. Jan 2020

    Global Dating Insights: GDI Power Book 2020

    Featured in Global Dating Insights’ Power Book 2020. Representing Paktor in shaping the achievements in the online dating industry.

  2. Sep 2019

    Mediacorp: 交友程序上“刷”到良缘,怎么做到?

    Featured in Mediacorp Channel 8’s Frontline interview (前线追踪). I represent Paktor as a Product Designer to share our success matching rate and steps taken to make dating app a safer environment for our users.

  3. Aug 2019

    Paktor 6th birthday: How do we become a popular dating app?

    Featured as one of the Paktor Ambassadors in the corporate video for our 6th birthday. I shared the little magic we do to make starting a conversation easier.

  4. May 2019

    GDI Singapore Dating Conference 2019: One size fits all? Designing product for multiple markets.

    Speaker on GDI Singapore Dating Conference 2019. Sharing how Paktor app copes in multiple markets with design and localisations.

  5. 2018

    Nanyang Technological University Alumni’s talk

    Share the working culture in a startup and what I do as a Product Designer in Paktor to the Alumni of Nanyang Technological University.

  6. Mar 2014

    The Design Society Journal

    One of the selected magazine covers featured and published on The Design Society Journal Issue 1.

  7. Mar 2009

    Photographers’ Stories

    A photography showcase in both Ang Mo Kio Public Library and Central Public Library. See Rake →

  8. 2004

    World Skills Competition

    Represented Singapore Polytechnic in preliminary round of graphic design competition.

Awards

  1. 2019

    Paktor

    Korea Premium Brand Awards

    • Best Premium Brand of 2019 (Dating Category)
  2. 2017

    Paktor

    Google Play Annual Seminar

    • Paktor Korea successfully penetrated the competitive Korean Market

    Corphub Most Outstanding Enterprise Award

    • Most Trusted Matchmaking Consultancy Service of the Year
  3. 2016

    Paktor

    Google Play

    • Best Dating App of the Year
  4. 2015

    The Valley of the Deer

    Marketing Events Awards 2015

    • Best Event Production – Gold
    • Best Event Ambience (Consumer) – Gold

    Marketing Excellence Awards 2015

    • Excellence in B2B Marketing – Gold
  5. 2014

    Glenfiddich Love, Lineages & Legacies

    Marketing Events Awards 2014

    • Best Venue Experience – Bronze
  6. 2014

    The Glenfiddich Experience

    Marketing Events Awards 2014

    • Best Venue Experience – Silver
  7. 2013 – 2014

    The Elite Assembly

    Marketing Magazine’s Agency of the Year Awards 2014

    • The MARKies: Best Idea – Direct Mailer
    • The MARKies: Best Idea – Business Events

    Festival of Media Asia Pacific Awards 2014

    • Best Targeted Campaign

    Marketing Magazine’s The Marketing Awards 2013

    • Best B2B Event – Bronze
    • Best Event Ambience (B2B) – Bronze
    • Best Digital Integration (B2B) – Silver

    Marketing Magazine’s Marketing Excellence Awards 2013

    • Excellence in Integrated Marketing (B2B) – Silver
  8. 2013

    Sephora Hot Wheels

    Marketing Magazine’s The Marketing Awards 2013

    • Best Pop-Up Shop – Silver

Proficiency

  1. Software

    Sketch, Zeplin, InVision, Abstract, Lottie, Adobe Photoshop, Adobe Illustrator, Adobe InDesign and Adobe After Effects